Give IT the support they need
From setting up new employee devices to troubleshooting existing ones, IT is the operational bedrock supporting every organisation.
In today’s hybrid world, how can a team of so few be expected to keep doing so much for so many? The pace is unsustainable. It’s time for IT to enlist some support of its own and delegate—handing off time-consuming tasks to people and to intelligent, automated tools. Partnering with an experienced IT services provider can put AI-driven automation and analytics, plus a pool of people expertise, at the fingertips of overburdened tech teams. Instead of playing catch-up with an always-teetering pile of end-user tickets, IT can automate issue resolution—or even prevent problems altogether— using predictive insights.
Previously, IT had to redirect all its resources to staunch a security breach. Now, IT can rely on advanced threat detection that’s always on and always watching, ready to isolate and exterminate dangers—without staff having to lift a finger. If a human touch is required, a capable services provider will have a team of experts standing by so your own IT teams don’t have to. And IT staff aren’t the only ones who can get more done with robust support services in place. Employees can power through more work when they’re not in downtime, waiting their turn in the IT help queue.
IT is on the hook for many important things nowadays. Among them:
- Advancing strategic projects that help the business grow
- Utilising services that reduce the demands of print management
- Making wise technology decisions that keep the workforce running by matching devices to the job and to the employee
- Investing in exciting, innovative technologies that unify and strengthen company culture
But it’s hard to get around to those things when IT is buried beneath mundane, day-to-day end-user needs.
Such tasks may seem small individually, but together consume a huge chunk of IT’s workday. Over time, the stress of trying to balance competing demands can lead to burnout—in a time when no one can afford to lose IT talent.
But the good news is that today’s proactive services were practically MADE for supplementing IT in managing the flexible, hybrid world. Software tools and expert support that streamline and automate IT workflows give IT teams the capacity to keep up with increasing demands.
For example, auto-ticketing cuts down on the time IT spends filling out and tracking support requests; some services even handle support requests on behalf of IT staff. Real-time, cloud-based user analytics can keep a pulse on the hybrid worker experience.
Not only can the analytics help IT profile a strategy for the device type and support that each user needs for their particular job and work style, but the software can also alert IT to trouble spots with device and application performance.
In addition to analytics, Managed Print Services can significantly reduce the IT burden. These services cut out repair calls, help make paper and ink use more efficient, and also help ensure that the printers used by your team are secure.
Moving to a modern IT model doesn’t just offload tedious tasks to someone else; it also seamlessly automates and provisions those tasks. By taking some of the pressure off your IT pros, you can give them more time in their day—time they can apply toward broader business goals.
Combining HP’s fleet of the right devices with Datacom’s range of flexible cloud solutions and managed IT services is the ideal way to create the agility you need to support a efficient and sustainable workforce. Get in touch with us today to discuss the solutions your organisation needs for powering a successful workforce into the future.
